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Shy Bunny Privacy Policy

Shy Bunny – Privacy Policy

Effective Date: Sept 24, 2025
Last Updated: Sept 24, 2025

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Introduction

16008020 Canada Inc., operating as Shy Bunny (“Shy Bunny,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.shybunny.ca, interact with us, or purchase our products (the “Site” and “Products”).

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By using our Site or purchasing our Products, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of this site immediately.

We may update this Privacy Policy from time to time. Material changes will be communicated by posting an updated version on our Site, and the “Last Updated” date above will be revised.

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Information We Collect

We may collect the following categories of personal information:

  1. Identifiers and Contact Information

    • Name, email address, phone number, billing/shipping address.

  2. Payment and Transaction Information

    • Payment details, order history, purchase preferences.

    • Payments are processed through third-party providers; we do not store full payment card details.

  3. Technical and Browsing Information

    • IP address, device type, browser type, operating system.

    • Session replays, chat transcripts, clickstream data, cookies, and similar tracking technologies.

  4. Marketing and Communication Preferences

    • Newsletter opt-ins, promotional SMS or email preferences.

  5. User Content

    • Reviews, survey responses, social media posts tagged with Shy Bunny campaigns (e.g., #ShyBunnyDiaries, etc.).

  6. Sensitive Information

    • Except where required by law, we do not intentionally collect sensitive categories (e.g., health data, government IDs). If you voluntarily provide such data (e.g., allergy disclosures), you consent to its processing.
       

How We Collect Information

We collect personal information in the following ways:

  • Directly from you: when you create an account, make a purchase, or contact customer support.

  • Automatically: when you browse our Site, through cookies, pixels, analytics, and session replay technology.

  • From third parties: such as payment processors, shipping providers, and marketing platforms.

  • From public sources: if you tag us or use our hashtags on social media.
     

How We Use Your Information

We may use your information for purposes including:

  1. Order Fulfillment

    • Processing transactions, shipping Products, handling returns.

  2. Customer Service

    • Responding to inquiries, troubleshooting issues, managing accounts.

  3. Marketing and Promotions

    • Sending promotional emails, SMS messages, or advertisements (with your consent where required by law).

  4. Personalization

    • Recommending Products, tailoring content, remembering preferences.

  5. Analytics and Improvement

    • Monitoring traffic, analyzing usage trends, improving our Site and Products.

  6. Fraud Prevention and Security

    • Protecting against unauthorized transactions, detecting fraudulent activity, maintaining Site integrity.

  7. Legal and Compliance

    • Meeting regulatory requirements, responding to lawful requests from authorities.
       

How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

  1. Service Providers

    • With payment processors, shipping carriers, IT support, analytics providers, and marketing platforms, strictly to perform services on our behalf.

  2. Legal Obligations

    • If required by law, subpoena, court order, or government investigation.

  3. Business Transactions

    • In connection with a merger, acquisition, financing, or sale of assets.

  4. With Your Consent

    • Where you have explicitly authorized us to share.
       

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable core Site functionality,

  • Measure Site performance,

  • Deliver targeted advertising, and

  • Prevent fraud.

You can manage cookies in your browser settings, but disabling them may affect Site functionality.
 

Social Media and User Content

By posting content tagged with Shy Bunny campaigns (e.g., #ShyBunnyDiaries), you grant us the right to use that content across our Site, social media, retail, and promotional materials. Please review our Terms of Service for full details.
 

Your Privacy Rights (Canada)

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent for marketing communications at any time.

  • Request deletion of your information, subject to legal or contractual restrictions.

To exercise these rights, please contact us at info@shybunny.ca. We may require verification of your identity before fulfilling your request.
 

International Considerations

Currently, Shy Bunny only ships within Canada. If and when we expand internationally, we will comply with local privacy laws such as the GDPR (EU/UK) and CCPA/CPRA (California, USA). Updates will be posted in this Privacy Policy.
 

Data Security

We implement physical, technical, and administrative safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security of your information.
 

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

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Children’s Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

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Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by posting the revised policy on the Site and updating the “Last Updated” date.

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Language

It is the express wish of the parties that this Privacy Policy and all related documents be drawn up in English only.
Il est de la volonté expresse des parties que la présente politique ainsi que tous les documents qui s’y rattachent soient rédigés en anglais seulement.

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Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Shy Bunny
16008020 Canada Inc., operating as Shy Bunny
email : info@shybunny.ca
Located in Brampton ON Canada

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