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Shy Bunny Return Policy

Shy Bunny - Returns Policy

Effective Date: Sept 24, 2025
Last Updated: Sept 24, 2025

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General Policy

All purchases made through www.shybunny.ca are subject to this Refund & Returns Policy. By placing an order, you agree to the terms below.

For health, safety, and hygiene reasons, all cosmetic products are final sale once opened or used. We reserve the right to refuse returns that do not meet the conditions outlined below.

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Eligibility for Returns

We want you to love your Shy Bunny experience. If you are not completely satisfied, you may request a return within 14 calendar days from the date of delivery, provided that:

  1. The Product is unopened, unused, and in its original packaging.

  2. Proof of purchase (order number or receipt) is provided.

  3. The Product was purchased directly from www.shybunny.ca.

Products purchased from authorized retailers or third-party platforms must be returned to that retailer and are subject to their policies.

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Non-Returnable / Non-Refundable Items

  • Opened, used, or tampered products.

  • Gift cards, promotional bundles, or limited-edition items.

  • Free gifts or promotional items.

  • Shipping fees (except where legally required).
     

Return Process

  1. Contact our support team at support@shybunny.ca with your order number, reason for return, and photos if applicable.

  2. If your return is approved, we will provide instructions and, where required, a return shipping label.

  3. You are responsible for return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).

  4. Returned items must be received within 10 business days of approval.
     

Refunds

  • Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds will be issued to the original method of payment within 7–10 business days.

  • Shipping fees are non-refundable unless required by law.

  • We reserve the right to issue store credit instead of a cash refund at our discretion.
     

Damaged, Defective, or Incorrect Items

If you receive a defective or incorrect Product, notify us at support@shybunny.ca within 7 calendar days of delivery with photos. We will replace the item or issue a refund at no cost to you.
 

Exchanges

We do not offer direct exchanges. If you wish to change a Product, please follow the return process (if eligible) and place a new order.
 

Final Sale Items

All items marked as final sale are not eligible for return, refund, or exchange.
 

Policy Abuse

We reserve the right to refuse service, deny returns, or close accounts in cases of suspected abuse, excessive returns, fraud, or violations of this Policy.
 

Legal Rights

This Refund & Returns Policy is in addition to any statutory rights you may have under Canadian consumer protection laws.
 

Contact Us

For questions or assistance with returns, contact:

Shy Bunny
16008020 Canada Inc., operating as Shy Bunny
email : info@shybunny.ca
Located in Brampton ON Canada

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